Cancellation policy

CIANO COFFEE TERMS AND CONDITIONS

1. ACCEPTANCE OF THE TERMS AND CONDITIONS

By accessing or using the Ciano Coffee website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any of the provisions of these Terms and Conditions, do not use this website or make any purchase.

Ciano Coffee reserves the right to modify, update or change these Terms and Conditions at any time. Changes will take effect from the moment they are published on the website. We recommend reviewing this section regularly to stay informed of any changes.


2. ORDER AND SHIPPING POLICY

2.1. Purchase Procedure

To place an order, you must follow the online purchase procedure, which involves selecting the products you want, entering your billing and shipping details, and authorising the corresponding payment. During this process, we will show you the available shipping methods, their cost and the estimated delivery time.

Once the purchase process is complete, you will receive an email confirmation with the details of your order, including the carrier's tracking number once the parcel has been shipped from our roastery.

2.2. Shipping

Shipping options may vary depending on the delivery address, the size and type of order, and the availability of the transport companies. Shipping costs will be calculated at the time of purchase and shown to you before you confirm payment.

On purchases over €35 that include coffee, shipping to mainland Spain is free. For other destinations or types of order, shipping costs may apply.

2.3. Delivery Times

Delivery times are approximate and may vary depending on the recipient's location and the courier company selected. The delivery times shown on the website are estimates and are not guaranteed. Ciano Coffee is not responsible for delays caused by the transport company.

2.4. Shipping Address

It is the customer's responsibility to provide a valid and accessible shipping address. We are not responsible for problems arising from incorrect or incomplete addresses, or for the impossibility of delivering the order because the recipient is not present at the address provided.


3. RETURNS AND REFUNDS POLICY

3.1. Coffee

Since coffee orders are roasted and prepared exclusively according to the customer's preferences, no returns or exchanges will be accepted once the order has been confirmed, in accordance with Article 103 of Royal Legislative Decree 1/2007 on the General Law for the Defence of Consumers and Users.

3.2. Equipment

The customer may return purchased equipment within 14 calendar days of receiving the order, provided that the product is unopened, undamaged, in its original packaging and with the seals intact. To start the return process, you must contact us by email at hola@ciano.coffee, stating the order number and the corresponding invoice.

Return shipping costs will be borne by the customer and will be deducted from the refund once the condition of the product has been checked.

3.3. Defective Products

If you receive a defective product, the customer must contact us immediately at hola@ciano.coffee to report the problem. Please include the order number and a brief description of the defect. If the product is defective, we will arrange a refund or replacement as appropriate.

3.4. Non-Acceptance of Returns

Returns and refunds will not be accepted in the following cases:

  • If delivery is not made because the recipient is not present at the address provided.
  • If the product has been used or handled incorrectly.
  • If the original packaging has been opened or the security seals have been damaged.


4. PRICES AND PAYMENTS

4.1. Prices

All prices shown on the website are in euros and include VAT. Prices may change without prior notice, but this will not affect orders already placed and confirmed.

4.2. Payment Methods

Ciano Coffee accepts various payment methods to make your purchase easier, including credit/debit card, PayPal and other methods indicated at the time of payment. Payment must be authorised before the order is processed and shipped.


5. INTELLECTUAL PROPERTY

The content of the Ciano Coffee website, including texts, images, graphics, logos, videos, software and other materials, is the property of Ciano Coffee or its licensors and is protected by intellectual property laws. Any unauthorised reproduction, distribution, modification or use of the content without the express permission of Ciano Coffee is prohibited.


6. LIMITATION OF LIABILITY

Ciano Coffee will not be liable for any damage, harm or loss arising from the use of the website, including (without limitation) errors in the operation of the site, service interruptions, technical problems, or damage related to the use of purchased products. Likewise, we are not liable for damage arising from delivery delays caused by the courier company.


7. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law. In the event of a dispute, the parties shall submit to the courts of the city of Madrid, Spain, expressly waiving any other jurisdiction that may apply to them.


8. CONTACT

If you have any questions or need more information about our Terms and Conditions, please contact us by email at hola@ciano.coffee.