Refund policy

Returns policy

We want your coffee to arrive in perfect shape and, if something goes wrong, to fix it fast. This policy applies to every purchase on ciano.coffee.

Unopened coffee: 14 days

You have 14 calendar days from delivery to return any unopened bag of coffee, without giving any reason (right of withdrawal). You pay for the return: if you like, we prepare the label and deduct it from the refund at the same rate as shipping to your area (€4.90 in mainland Spain); you can also send it with any carrier you prefer. We refund the coffee and the original shipping within 14 days, using the same payment method.

Opened coffee or coffee ground to order

For hygiene reasons, and because it is a fresh food, we do not accept returns of opened bags, nor of coffee ground to your specification, since it is prepared just for you.

If we get it wrong or it arrives damaged

Write to us within 48 hours of delivery with a photo of the parcel and of what arrived. We send you the right product or refund you, all at our cost, and you do not need to send anything back.

Freshness guarantee

Every bag shows its roast date. If your coffee is more than two weeks past its roast date when it arrives, we replace it free of charge.

Machines and accessories

You have 14 calendar days from delivery to return them unused and in their original box. You pay for the return, with the same label option. They also carry the 3-year legal guarantee.

Subscription

You can cancel it whenever you like from your account or by writing to us; billing stops from the next delivery. Deliveries already shipped cannot be returned, unless we made a mistake or they arrive damaged.

How to request a return

Email hola@ciano.coffee with your order number and the reason before sending anything: we reply with the steps and, if you want it, the label. Returns address: Ciano Coffee, Carrer Tramuntana, 43460 Alcover (Tarragona, Spain).

Owner: Restauración Mesas S.L. · VAT ID B43567718 · Tel. +34 977 846 464.