Frequently asked questions
At Ciano Coffee we've gathered our customers' most common questions here: when we roast your coffee, shipping times, how the subscription works, how long coffee keeps at home and our returns conditions.
If you can't find what you're looking for, write to us at hola@ciano.coffee and we'll reply personally.
Your questions, on the table.
Whole bean or ground?
If you have a grinder or a bean-to-cup machine, go for whole bean: the aroma lasts longer. If not, choose the grind for your coffee maker when you buy: moka pot, espresso, filter or French press.
Where do I start?
If you're used to everyday coffee, start with step 1, the blends. If you want to try several at once, go for a three-coffee bundle.
250 g or 1 kg?
250 g if you drink one or two coffees a day or want to try different ones. The kilo is for those who already have their coffee and don't want to run out.
How much does shipping cost?
Free in Spain from €35. Below that, the cost is shown at checkout based on your address. You can also choose “Pickup” and collect it from the Alcover roastery, free of charge.
How does the subscription work?
You choose the coffee and how often it arrives. No commitment: pause, change or cancel it from your account.
